Computer restarting intermittantly

Description

No specific program being used and it restarts.

But in this case you have to unplug the Power cable and plug it back in for the PC to be able to restart again.

Process

Any restart intermittently problem is 98% of the time hardware. In 20 years of troubleshooting its been software only a handful of times.

1/For complete random restarts the highest possibility is that its a RAM block. If you have more than one RAM block in the PC you can just remove one and run until it crashes again to eliminate. (otherwise you have to get another block of RAM to troubleshoot and that can be frustrating if its not the problem.)

Other Reasons for restarting intermittently can be:

2/ The CPU and the Heat-sink have disconnected.  Since about 2010,  we have found this to be quite common. Either Thermal Paste has declined in quality or CPU’s are running a lot hotter (likely the latter)

You need to remove the Heat-sink, clean the thermal paste off it and reapply some more then reconnect carefully.

3/ Power problems can also cause this, it can be the power supply itself but it also can be the unused power cables from the power supply creating a short, usually with dust involved.

4/ MOBO

Solution

For this particular problem it was option 3. The detail that is different from the other options is that you have to remove the power cable before the PC will start again. We cleaned the dust from the Loose cables from the power supply and made sure none were touching the housing of the Case and it didn’t occur again.

Corrupt Windows user profiles

Description

This has been the method we have used since Vista had profile corruptions.

Process

Usually in a situation like this you have to create a new profile by logging in to another account if one exists and create another Administrator account. If the one that was corrupted was admin, then you can use the username and password from there to achieve this.

If there is no account then refer to this document to create one ( To be continued)

Once created then you have to go to the corrupted account data ( i.e c:\users\corrupted profile\ and copy everything (Ctrl C) then go to the new location in c:\users\new account and paste it (Ctrl V)

Solution

In this case though, we didn’t have to do any of the above. Windows 10

We downloaded Tweaking.com repair windows  and on the bottom right you get the option to restart in safe mode. This is probably for the best

From there run Chkdsk and sfc/scannow within the tweaking application then run the repair utility. 43 different repairs get done. After we did that this time around we could log into the formerly corrupted profile.